William Trew Merrick
Fractional COO and Operations Builder
Madison, WI area · linkedin.com/in/trewmerrick
Summary
Operator who builds companies from the inside. Employee #1 at Sentier HC from startup to acquisition, building the warehouse, CRM, shipping and support stack. Founder and CEO of a bootstrapped agency (budgets, payroll, contracts). Project managed a $2M laboratory buildout. Built the operating system the current team uses to run 180+ implementations at once.
Core Skills
- General management
- Cross-functional leadership
- CRM / ERP / PM system design
- Sourcing and vendor management
- Warehouse buildout; inventory and lot management
- Fulfillment and customer support operations
- Process improvement
- Budgeting and payroll
- Hiring and onboarding
- Business planning
- Capital / buildout projects
- Executive partnership
Experience
Project Manager (Enterprise Implementation)
November 2022 to presentTechnology advisory and procurement firm, Madison, WI area
Promoted February 2024 from Enterprise Account Manager (November 2022 to February 2024).
- Run 180+ simultaneous implementations (industry norm about 60 to 100 with a small team) for client programs spanning over 1,000 locations nationwide.
- Built the implementation platform in Airtable, Microsoft Power Automate and Azure OpenAI covering ERP, project management, inventory, CRM, ticketing and email.
- Promoted to implement and manage a newly created Project Management Center of Excellence.
- Lead a cross-functional team of internal and external stakeholders, partners and vendors; report to the VP of Sales with regular reports to sales managers.
- Track supplier performance, identify gaps and build process improvements; built reporting functions executed by the company's data analyst.
Owner and Consultant
May 2022 to presentTM Initiatives (consultancy), Madison, WI area
- Help clients with everything from startup business strategy to Microsoft and other tool implementation to full custom ERP development and implementation.
- Designed and implemented a full ERP replacement for a Chicago industrial bakery.
- Provide ongoing Microsoft 365, security and operations support for a client firm.
- Bring in and coordinate contractors for software development and creative work.
National Accounts Manager (Veterinary)
October 2019 to May 2022Imbed Biosciences, Inc., Middleton, WI
- Managed the entire veterinary business: advertising budgets, customer service, distribution, marketing, social media, strategic planning and website.
- Set up warehouse operations for a new facility.
- Reviewed and negotiated contracts with the largest veterinary product distribution companies.
- Grew veterinary revenue from less than $5,000 to over $90,000, despite COVID disruption.
Business Manager (Project Managed a $2M Laboratory Buildout)
August 2018 to October 2019JangoBio, LLC, Fitchburg, WI
- Project managed sourcing and vendor relationships for a $2M cell culture laboratory buildout (ThermoFisher, MilliporeSigma).
- Directly assisted the CEO, CFO, COO and business development director on key projects; interfaced with investors and suppliers.
- Ran investor relations, including Saturday investor meetings, and organized a friends-and-family raise.
- Created the business model, plan, brand and website for Heartland Vivarium, a shared rodent testing facility.
Employee #1: Sales, Marketing, Business Development, Product Development
January 2016 to May 2018Sentier HC, LLC, Brookfield, WI
- Employee #1, reporting to the Founder/CEO from startup to acquisition by MAI Animal Health; executed on all aspects of the business.
- Grew the business to over 1,000 clinics through sales and business development.
- Built the website and CRM, set up ShipStation and Zendesk, and integrated them with device serial tracking into one system.
- Built the warehouse operation for devices imported from China, with serial tracking, ISO 9001 batch QA and lot management.
- Main salesperson; hired and trained a successor and hired inside sales; oversaw the office manager and salesperson.
Founder and CEO
August 2014 to December 2015Promote Local, LLC, Madison, WI
- Founded the agency and bootstrapped it to over $100k annual revenue in the first year, with 12+ clients.
- Created Statement of Work contracts and investor pitch presentations; managed budgets and payroll.
- Hired a team that continues to provide professional services under the Promote Local brand; later merged client bases with an incoming partner and handed off the business.
Program Sales Manager (Previous Titles: Business Analyst, Marketing Coordinator)
March 2012 to August 2014SOLOMO Technology, Inc., Madison, WI
- Recruited and led a student intern team doing market research and go-to-market pitching to downtown Madison businesses.
- Primary market research by cold calling and walking into 100+ local businesses; regular competitive analyses for the CEO to present to investors.
Ventures
- BusinessOS (startup): AI-first custom software development with expert oversight and orchestration; building a custom ERP for an industrial baker as the cornerstone client.
- Advanced Equine Insight (advising): connected the company with distributors and the University of Wisconsin veterinary school.
Education and Credentials
- B.S. Economics (Math Emphasis) and Psychology, University of Wisconsin-Madison, 2012
- Google Project Management Certificate; PMP-eligible
- Named inventor on patents
Military Service
- Machinist's Mate, U.S. Navy, Honorable Discharge, 2003 to 2006
- USS Enterprise, Main Machinery Room No. 2
Earlier Experience
English Tutor, Literacy Network (June 2010 to April 2012); Data Entry and Technical Support Intern, Wisconsin Medical Society (November 2008 to June 2010); Assembler (Filters), Research Products (now AprilAire) (September 2006 to October 2007)