William Trew Merrick

Fractional COO and Operations Builder

Madison, WI area · linkedin.com/in/trewmerrick

Summary

Operator who builds companies from the inside. Employee #1 at Sentier HC from startup to acquisition, building the warehouse, CRM, shipping and support stack. Founder and CEO of a bootstrapped agency (budgets, payroll, contracts). Project managed a $2M laboratory buildout. Built the operating system the current team uses to run 180+ implementations at once.

Core Skills

Experience

Project Manager (Enterprise Implementation)

November 2022 to present

Technology advisory and procurement firm, Madison, WI area

Promoted February 2024 from Enterprise Account Manager (November 2022 to February 2024).

  • Run 180+ simultaneous implementations (industry norm about 60 to 100 with a small team) for client programs spanning over 1,000 locations nationwide.
  • Built the implementation platform in Airtable, Microsoft Power Automate and Azure OpenAI covering ERP, project management, inventory, CRM, ticketing and email.
  • Promoted to implement and manage a newly created Project Management Center of Excellence.
  • Lead a cross-functional team of internal and external stakeholders, partners and vendors; report to the VP of Sales with regular reports to sales managers.
  • Track supplier performance, identify gaps and build process improvements; built reporting functions executed by the company's data analyst.

Owner and Consultant

May 2022 to present

TM Initiatives (consultancy), Madison, WI area

  • Help clients with everything from startup business strategy to Microsoft and other tool implementation to full custom ERP development and implementation.
  • Designed and implemented a full ERP replacement for a Chicago industrial bakery.
  • Provide ongoing Microsoft 365, security and operations support for a client firm.
  • Bring in and coordinate contractors for software development and creative work.

National Accounts Manager (Veterinary)

October 2019 to May 2022

Imbed Biosciences, Inc., Middleton, WI

  • Managed the entire veterinary business: advertising budgets, customer service, distribution, marketing, social media, strategic planning and website.
  • Set up warehouse operations for a new facility.
  • Reviewed and negotiated contracts with the largest veterinary product distribution companies.
  • Grew veterinary revenue from less than $5,000 to over $90,000, despite COVID disruption.

Business Manager (Project Managed a $2M Laboratory Buildout)

August 2018 to October 2019

JangoBio, LLC, Fitchburg, WI

  • Project managed sourcing and vendor relationships for a $2M cell culture laboratory buildout (ThermoFisher, MilliporeSigma).
  • Directly assisted the CEO, CFO, COO and business development director on key projects; interfaced with investors and suppliers.
  • Ran investor relations, including Saturday investor meetings, and organized a friends-and-family raise.
  • Created the business model, plan, brand and website for Heartland Vivarium, a shared rodent testing facility.

Employee #1: Sales, Marketing, Business Development, Product Development

January 2016 to May 2018

Sentier HC, LLC, Brookfield, WI

  • Employee #1, reporting to the Founder/CEO from startup to acquisition by MAI Animal Health; executed on all aspects of the business.
  • Grew the business to over 1,000 clinics through sales and business development.
  • Built the website and CRM, set up ShipStation and Zendesk, and integrated them with device serial tracking into one system.
  • Built the warehouse operation for devices imported from China, with serial tracking, ISO 9001 batch QA and lot management.
  • Main salesperson; hired and trained a successor and hired inside sales; oversaw the office manager and salesperson.

Founder and CEO

August 2014 to December 2015

Promote Local, LLC, Madison, WI

  • Founded the agency and bootstrapped it to over $100k annual revenue in the first year, with 12+ clients.
  • Created Statement of Work contracts and investor pitch presentations; managed budgets and payroll.
  • Hired a team that continues to provide professional services under the Promote Local brand; later merged client bases with an incoming partner and handed off the business.

Program Sales Manager (Previous Titles: Business Analyst, Marketing Coordinator)

March 2012 to August 2014

SOLOMO Technology, Inc., Madison, WI

  • Recruited and led a student intern team doing market research and go-to-market pitching to downtown Madison businesses.
  • Primary market research by cold calling and walking into 100+ local businesses; regular competitive analyses for the CEO to present to investors.

Ventures

Education and Credentials

  • B.S. Economics (Math Emphasis) and Psychology, University of Wisconsin-Madison, 2012
  • Google Project Management Certificate; PMP-eligible
  • Named inventor on patents

Military Service

  • Machinist's Mate, U.S. Navy, Honorable Discharge, 2003 to 2006
  • USS Enterprise, Main Machinery Room No. 2

Earlier Experience

English Tutor, Literacy Network (June 2010 to April 2012); Data Entry and Technical Support Intern, Wisconsin Medical Society (November 2008 to June 2010); Assembler (Filters), Research Products (now AprilAire) (September 2006 to October 2007)